Services > Smarts
Client Feedback For Professional Services Firms.
For law firms, accounting firms and other professional practices, client feedback is a vital ingredient in business development. That’s because it can give you powerful insights into how your professional services firm is performing on both a transactional and relationship basis, revealing what’s working and where you need to improve.
And yet, few professional services firms leverage client feedback as effectively as they should.
Sometimes that’s because they lack the time and resources to properly devise and implement a client feedback program. Sometimes it’s because they fail to act methodically and systematically when it comes to gathering and analysing feedback. Sometimes it’s because they fail to ask the right questions to the right people. And sometimes it’s because they’re too afraid to ask anything at all.
If you fall into one of these categories, we can help.
Effective client feedback for law firms, accounting firms and other professional services firms
We can develop and execute client feedback program that gives that lets your firm build a solid foundation for success based on analytics and data.
From devising penetrating questions through to carrying out effective phone and face-to-face interviews, and from carrying out reviews of your client base through to helping you understand how the intelligence you gather is impacting on your practice, we can help give your firm a competitive advantage.
Accredited in the Net Promoter Score methodology
Our principal, Sue-Ella Prodonovich, is officially accredited in the Net Promoter Score Methodology, having studied intensively it in London in 2012. This methodology is one of the most effective methods for measuring client loyalty worldwide and a recognised predictor of business growth.
Let Sue-Ella’s experience and insights into client feedback guide your firm to better business decisions and more rapid growth.